FAQ -footer-
Obviously this is the Frequently Asked Questions page!
How fast do you ship?
Between the handmade products and products we get made, shipping can take anywhere from 2-4 weeks from the time you place an order. We try to send out orders as soon as possible but we won't lie to you and say we'll show up at your door tomorrow with cake and your order. (One day....). If you want your order before a certain date, then order it as soon as you can but keep the timing in mind. We don't run UPS and USPS!
Do you do bulk orders?
No, currently we don't have any bulk discounts readily available. BUT, if you send us an email to [email protected] with what you plan to order, we can communicate with the vendor and see if it's possible based on your order.
Do you do custom orders?
Yes! If anything that's our favorite thing to do! If you want a custom order on an item, send us an e-mail with the item and your changes and we'll connect you to the vendor who will be customizing your order.
If what you're asking for is something we cannot do, we won't butcher up your clothes trying. If you want to buy it and customize it yourself then that's awesome! Just send us a picture so we can show off your personal flair!
Do you sponsor artists, other brands, organizations, etc.?
Yes, we love to support other people! Support is different depending on who's asking and what they want from us so we try to reach out as much as possible.
Can I get a free _______?
No, your favorite brands and stores didn't get where they are today by handing out freebies to everyone that asked. Every free item is paid by someone on the other end and unless we can make back the cost in some other way (exposure, sales, promotion, etc) then it wouldn't be smart business-wise. If you think we're cool enough to ask, then we should be cool enough to purchase!
General FAQ
How to shop online?
Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.
How do I checkout?
Once you are ready to checkout with the items in your shopping bag, click on the “checkout” button in your shopping cart. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.
Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.
Item availability
The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
Do you have sizing information?
We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.
Which Payment Methods do you accept?
We accept PayPal and the following credit cards: Visa, Master Card, and American Express.
How can I track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your “Order History” and view past orders and current orders that you have placed.